Робота: Специалист технической поддержки со знанием иврита в Грецию (Афины)

Our customer is looking for Technical Support Agent — Hebrew speakers -for the work in a call center in Athens, Greece (not sales).
We offer the stable job in the famous international company with fixed term contract: 12 Months
Working hours is 8 hours per day/5days per week
Working hours based on client’s needs, mainly Monday — Sunday
Required Skills/Experience:
Educational level: High School diploma or equivalent
Technical accreditations and specializations: with experience at least 1 year in similar position (technical support & customer service)
Languages and language level: Native Hebrew + Fluent English
Technical Skills:
Advanced Knowledge of PC (Hardware, Software, Internet)
Advanced knowledge on Ms Office
Typing Speed: 17 words/minute
Use of production tools
Use of Internet
Client’s Logging System
Soft Skills:
Active Listening
Handling Difficult Calls
Inbound Phone Statistics
Systems & Technology Use
Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger,
Technical Support
Good Problem Solving Skills
Strong troubleshooting skills
Knowledge of tools used for troubleshooting
Responsibilities:
• To respond and record consumer enquiries/questions raised through free phone lines for customers.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To provide a high level of customer service to clients at all times.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• To work effectively as part of a team, developing effective and supportive relationships with colleagues.
• To troubleshoot through the use of open questions, support documents and system training.
• To have a sound knowledge of all products and services, understanding their use and functionality
• To be able to offer recommendations to common problems or frequently asked questions.
Gross Salary:
1100€ monthly gross salary
0−200€ monthly performance bonus
150€ monthly accommodation bonus
100€ in vouchers upon completion of the training
300€ bonus in voucher after 3 months of cooperation
400€ bonus in voucher after 7 month of cooperation
Other Benefits:
Visa support!
Travel Expenses: Paid by our client;
Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.
The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.
Please send your CV on e-mail: talentsspace1@gmail.com with the subject «Greece_ HebrewSpeaker_YourName»