Робота: Junior IT Support Engineer

The difference is you! Join professionals!

Quite simply, a company is its people. At SoftServe, we're dedicated to giving our people a wealth of opportunities to reach their full potential, and we proved it - according to Hewitt Associates and the HR Center SoftServe is recognized as a "Best Employer in Ukraine - 2010 and 2011".

We're Global Premium IT Service Company with a strong vision into the future of a growing global market.

Working with us gives you:

• Challenging and interesting projects;
• Your personal Сareer Advisor & Individual career map;
• Certification Center & Language School;
• Competitive salary & Bonus system;
• Friendly team & Flexible work hours;
• Comfortable workstation;
• Social package & Birthday presents;
• Corporate events;
• Corporate Doctor;
• Discount Program;
• Gyms & Relax zones;
• Fully equipped kitchens

We search for Junior IT Support Engineer with strong knowledge and working experience in:

Job purpose

Maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners etc.), support of the meeting rooms

Duties and Responsibilities:

• Install and configure workstation software as a part of hiring procedure or by individual user’s request.
• Support of network and domain user accounts and mailboxes – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Support of user’s desktop applications – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently.
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request.
• Track own tasks and cooperate with other IT directions if it requires deeper analysis and additional advisory.
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.
• Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change.
• Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Provide support for corporate servers’ hardware to keep them working properly, forecasting potential risks and faults, proposing solutions of avoiding them.
• Cooperate with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services.
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers.
• Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off.
• Regular or on demand inventorying of hardware and periphery devices.

Education:

• Master degree in Computer Science or similar

Experience:

• MS Windows Systems
• Unix Systems (desirable)


Specialized knowledge:

• Help Desk systems (desirable)
• MS Windows XP, Vista
• MS Office
• Basic MS Windows Servers administering
• Basic Linux-like systems administering (desirable)
• Workstation hardware configuring
• Periphery devices configuring
• Basic TCP/IP protocol suite

Skills & Abilities:

• English pre-intermediate level or higher (desirable)
• Troubleshooting skills
• Ability to “get things done”
• Work using checklists

Other characteristics such as personal characteristics:

• Diligence
• Responsibility
• Accuracy
• Team player
• Client orientation

Professional Certification:

• MCP (desirable)


www.softserve.ua, www.softserveinc.com

Match your knowledge, talent and skills with what we offer and feel free to send your resume at hr@softserveinc.com or call us at +38(032)240-99-99 or just come to talk.