Робота: Director of Operations.

We are looking for an experienced Director of Operations to organize and oversee the daily operations of our company. This is a full-time job in Tallinn, Estonia. Relocation is supported. Director of Operations will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.
The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.
The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Main Responsibilities are:
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations

Other preferences to the employee
- Proven experience as Director of Operations or equivalent position
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills.
- Knowledge of industry’s legal rules and guidelines.
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).
- Working knowledge of data analysis and performance/operation metrics.
- Familiarity with MS Office and various business software (e.g. ERP, CRM)
- BSc/BA in business administration or relevant field; MSc/MA will be a plus

Former work experience
Previous experience in marketing and/or e-commerce industry.

Necessary skills and knowledge in this field
- Demonstrated experience working in a fast-paced, multifaceted organization
- Team player
- Self-starter and work well within a team environment
- Strong desire to succeed and grow and aptitude to learn
- Readily engages others and enjoys building and developing relationships
- Comfortable in uncomfortable situations
- Excellent communication (verbal and written)
- Remains calm in stressful situations
- Strong organizational skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Ability to thrive in dynamic and non-routine working environment
- Ability to effectively manage tasks
- Desire to learn and ability to adapt to changing routines and software
- Strong analytical skills and agile with numbers.

Language skills
Strong English (Listening/Reading/Spoken//Writing) is a must.

OTHER IMPORTANT INFO
Our company offering various benefits & bonuses for each employee.

• Salary Bonuses:
- Yearly Bonus (Available only after the probation period)
1 to 2 months of Salary depending on performance.

- Loyalty Bonus
10% of Monthly salary to be accumulated and paid off if you are still working with us after 2 years anniversary.


• Gym membership (Available only after the probation period)
We value all our employees health, due to this we supply gym membership subscription.
• Office
Our main goal is to make each employee feel comfortable while working from the office.
Our office is fully equipped with ergonomic tables, chairs, and desk accessories, along with free snacks and drinks for a quick bite during work time.

ABOUT THE COMPANY
We’re a digital marketing agency operating internationally.

At POINTSQUARES, we use a custom mix of media, technology and creative services to drive results for our partners worldwide.

POINTSQUARES may seem like just another local marketing agency, but we have one significant brand differentiator that you directly benefit from.

When you work with POINTSQUARES, not only do you gain the expertise of your local POINTSQUARES expert, but your strategy is developed based on the digital experience of our more extensive global network as well.

Application procedure:
Interested candidates need to send a CV to kristin.hambardzumyan@gmail.com