Робота: Customer Service Administrator

Fast growing fashion concierge company is looking for
Customer Service Administrator
to join our virtual office team, working independently from home
1 Full Time, or 2 Part Time Admins are required,
working hours will be flexible according to the business needs
3 Days for Part time (Salary 4000 grn), 6 Days for Full time (Salary 8,000 grn)
2 shifts (based on GMT+2 Time), you can choose your shifts.
7AM-4PM Gulf and Europe shift
4PM-12PM Europe and USA shift
Job Requirements:
• Be a Super Organised Personality with Attention to Detail.
• IT Skills, fluence in Excel, CRM are desired.
• High Standart of English, both spoken and written
• Fluent in other language, Russian, Hindu, Arabic or Chinese will be beneficial
• Education - High School/College or Higher
• Experience in similar work is beneficial but not must have
• Strong Interest in Fashion, attention to Detail
• Must have: Strong organization skills and ability to work independently
• Ability to be proactive and take initiative
• Communicate with Sourcing team and report to CEO
Job Duties:
1. Provide excellent customer service to our new and existing clients.
2. Communicate in Russian and English, using social media services and email.
3. Collect and record new enquiries from existing and new clients.
4. Organize all incoming enquiries in our CRM sheet.
5. Twice a day: send all new enquiries to the sourcing team.
6. Assist Senior Personal Shoppers in sending invoices and collecting customer data.
7. Send new incoming enquiries to the Sourcing team.
8. Be proactive and keep in touch with the sourcing team until the requested products
are found. 2 times a day.
9. Organize work environment, meet specific goals and deadlines.
10. Be polite, professional and nice and maintain good relationship with all co-workers.
11. Once a day: report to the CEO about all new enquiries in one email, report any
issues and resolve them.
12. Report and communicate any issues fast, independently, in a calm and professional
manner.
Reports to: Founder and CEO
Assists: Senior Personal Shoppers
Sourcing and Finance team.
Send updated CV and Covering Letter, or a Video presentation (tell us why you could work for us)
to
anastasia@psl-shop.com