Робота: Junior User Support Engineer

SoftServe is looking for Junior User Support Engineer to join our professional team.

Job purpose
Maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners etc.), support of the meeting rooms.

Duties and Responsibilities:
• Install and configure workstation software as a part of hiring procedure or by individual user’s request.
• Support of network and domain user accounts and mailboxes – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Support of user’s desktop applications – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Support of corporate network printing service – resolve all technical issues by repairing or changing printing devices or their parts, raise to appropriate stakeholders in case of problems in other direction’s area.
• Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently.
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request.
• Track tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory, cooperate with other IT directions.
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.
• Provide IT Resources for Business Trips.

Education:
• Master degree in Computer Science or similar

Experience:
• MS Windows Systems
• MAC OS (desirable)
• Linux (desirable)


Specialized knowledge:
• Help Desk systems (desirable)
• MS Windows XP, Vista, 7, 2008, 2008 R2
• MS Office
• Basic MS Windows Servers administering
• Basic Linux-like systems administering
• Workstation hardware configuring
• Periphery devices configuring
• Basic TCP/IP protocol suite
Skills & Abilities:
• English pre-intermediate level or higher (desirable)
• Troubleshooting skills
• Ability to “get things done”
• Work using checklists
• Ability to work under pressure

Professional Certification:
• MCP (desirable)

Other characteristics such as personal characteristics:
• Diligence
• Responsibility
• Accuracy
• Team player
• Client orientation

It’s more than a Career!
• Challenging and interesting projects for Fortune 500 companies;
• Your personal Career Advisor & individual career map;
• Certification center and language school.

Get compensation you deserve!
• Competitive salary & bonus system;
• Corporate doctors available 24/7;
• SoftServe discount program;
• Full social package;
• A truly flexible working schedule.

Have fun with us!
• An unforgettable corporate events;
• Fully equipped gyms & relax zones;
• And even more…


Join Team of Best Employer in Ukraine!

This is you we are searching for, send your CV at hr@softserveinc.com or call us at +38(032) 240-99-99.

Want to know more? Visit us at www.softserve.ua, www.softserveinc.com