Робота: Junior IT Support Engineer

SoftServe is looking for Junior IT Support Engineer to join our professional team.

Job purpose:
Maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners etc.), support of the meeting rooms

Duties and Responsibilities:
• Install and configure workstation software as a part of hiring procedure or by individual user’s request.
• Support of network and domain user accounts and mailboxes – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Support of user’s desktop applications – serve as escalation point for all related issues and provide advisory and issue resolving services.
• Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently.
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request.
• Track own tasks and cooperate with other IT directions if it requires deeper analysis and additional advisory.
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.
• Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change.
• Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Provide support for corporate servers’ hardware to keep them working properly, forecasting potential risks and faults, proposing solutions of avoiding them.
• Cooperate with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services.
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers.
• Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off.
• Regular or on demand inventorying of hardware and periphery devices.

Education:
• Master degree in Computer Science or similar

Experience:
• MS Windows Systems
• Unix Systems (desirable)

Specialized knowledge:
• Help Desk systems (desirable)
• MS Windows XP, Vista
• MS Office
• Basic MS Windows Servers administering
• Basic Linux-like systems administering (desirable)
• Workstation hardware configuring
• Periphery devices configuring
• Basic TCP/IP protocol suite

Skills & Abilities:
• English pre-intermediate level or higher (desirable)
• Troubleshooting skills
• Ability to “get things done”
• Work using checklists

Other characteristics such as personal characteristics:
• Diligence
• Responsibility
• Accuracy
• Team player
• Client orientation

Professional Certification:
• MCP (desirable)

It’s more than a Career!
• Challenging and interesting projects for Fortune 500 companies;
• Your personal Career Advisor & individual career map;
• Certification center and language school.

Get compensation you deserve!
• Competitive salary & bonus system;
• Corporate doctors available 24/7;
• SoftServe discount program;
• Full social package;
• A truly flexible working schedule.

Have fun with us!
• An unforgettable corporate events;
• Fully equipped gyms & relax zones;
• And even more…

Join Team of Best Employer in Ukraine!

This is you we are searching for, send your CV at hr@softserveinc.com or call us at +38(032) 240-99-99.

Want to know more? Visit us at www.softserve.ua, www.softserveinc.com